Policies

POLICIES

Appointments can be made via the website, email, or phone.
Appointments are 100% Telepsych in New Mexico and Telepsych/In-person in Texas.
The appointment process starts when a prospect or an authorized representative submits the required details on our portal, including names, the service requested, and insurance information (if applicable). Our team will review the information and convert the prospect to a patient.
The patient will receive an email to activate their account and log in to complete our onboarding forms.
Please complete the forms and attach copies of your insurance card’s front and back. This enables us to check your eligibility for the appointment. You must also have your credit/debit/HSA card information available, as you will need them before you can book your appointment.
The forms and your insurance card must be received at least twenty-four (24) hours before your appointment, or the system will automatically cancel your appointment.
Cancellation/No-Show: Please make cancellations as soon as possible and at least 48 hours in advance, or a fee will be charged for late cancellation/no-show.

We accept the insurance listed on the insurance dashboard. We may be out of your network if your insurance is not listed.
Payment must be made in full at the time of your visit. We accept credit and debit cards.
Receipts can be emailed upon request.

Our services extend to individuals aged 6 and above. For our younger patients, we require a parent to be present during appointments.